Shipping Policy

Overview

OneCurb manufactures custom curb adapters that are built to order. This policy outlines how shipping damage is handled, what you need to do when damage occurs, and how we resolve claims. Reading this policy before your first order will help ensure smooth resolution if an issue arises.

Shipping Responsibility

Who is responsible for a damage claim depends on who arranged the shipment. OneCurb follows standard FOB (Free On Board) shipping terms.

If you are unsure who arranged the freight on your order, check your Bill of Lading or contact your OneCurb account representative.

Reporting Damaged Shipments

Deadline

All damage must be reported within 24 hours of delivery. Claims submitted after 24 hours may not be accepted.

What to Do at Delivery

When receiving a delivery from OneCurb, inspect all units before signing the delivery receipt. If damage is visible:

• Note the damage on the delivery receipt before signing. Do not sign the receipt without documenting visible damage — this protects your claim.
• Take photos immediately. Photograph the unit from all four sides, the outer packaging, and the pallet showing the condition at delivery.
• Keep all packaging materials. Do not discard any packaging until the claim is fully resolved.
• Do not install the damaged unit. Installation of a damaged unit prior to claim resolution may affect your options under this policy.

How to Submit a Claim

Email your account representative or support@onecurb.com with the subject line Damage Claim — Order #[your order number], including:

• Your OneCurb order number and invoice number
• Carrier name and tracking or PRO number
• Photos of the damaged unit (all four sides)
• Photo of outer packaging and pallet showing condition at delivery
• Photo of the signed delivery receipt, including any damage notations

Resolution Options

OneCurb will review your claim and respond after receiving complete documentation. We offer two resolution paths depending on the situation:

• Account credit — applied to your invoice, typically confirmed within 1 business day. Recommended when there is no critical structural damage and installation can proceed.
• Replacement unit — a new unit is fabricated and shipped when damage is not repairable. Subject to standard production lead times, which will be confirmed before release to production.

Because OneCurb products are custom fabricated to specific dimensions, account credit is our recommended resolution in most cases when damage can be repaired. It gets your project moving faster than waiting on a replacement build.

Replacement Policy: Irreparable Damage

If a curb adapter is damaged beyond repair during transit, OneCurb will fabricate a replacement under the following terms:

• If OneCurb arranged the shipment: the replacement will be produced and delivered at no charge.
• If the customer arranged the shipment: the replacement will be invoiced at standard unit price. Customers are encouraged to recover this cost through a claim with their carrier or cargo insurer.

In either case, replacement curbs are subject to standard production lead times, which will be confirmed prior to releasing into production.

Exclusions

The following are not covered under this policy:

• Damage reported more than 24 hours after confirmed delivery.
• Minor cosmetic damage — light surface scratches, small paint scuffs or dents — that does not affect function or installation.
• Damage on customer-arranged shipments — these must be claimed directly with your carrier.
• Damage resulting from improper handling, installation, or storage after delivery.
• Units that have been modified or altered after receipt.

This policy is subject to change. The current version is always available from your OneCurb account representative or at onecurb.com.